Tiered Support

1	Self-Service �� Online Framework Framework Resources Request a �� Online Framework Consultation (1 hour) Canvas faculty support tools
2	Existing Course Revision/Maintenance Instructional Design/Educational Technology Support Participate in a Workshop Planned maintenance
3	New Courses College/Department planning support: Valerie Kelly \| vkelly@kent.edu \| 330-672-0020 Distributed & Distance Learning Agreement Form. For questions: Lakitia Austin \| laustin7@kent.edu Participate in a Workshop �� Online Framework Instructional Design/Educational Technology Support
4	Whole Programs (Strategic Initiative) Complete online programs, national medium/large markets Full design/maintenance support Marketing support Coordinated student services support Contact Valerie Kelly to inquire about whole programs \| vkelly@kent.edu \| 330-672-0020

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